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Shipping Policy

Thank you for choosing our products. We are committed to providing safe, reliable, and efficient shipping services to ensure that your order is delivered smoothly and within the estimated timeframe.

Please read this Shipping Policy carefully to understand our order processing procedures, shipping methods, estimated delivery times, and other important shipping information.

1. Shipping Destinations

We currently provide shipping services to the following European countries and regions:

  • Germany

  • Austria

  • Italy

  • Spain

  • Portugal

  • Poland

  • Czech Republic

  • Slovakia

  • Slovenia

  • Croatia

  • Greece

  • Romania

  • Bulgaria

  • Estonia

  • Latvia

  • Lithuania

If your country or region is not listed above, please contact us before placing your order to confirm whether shipping is available.

2. Shipping Fees and Carriers

We currently offer Free Standard Shipping to all supported destinations listed above.

Based on your shipping address, product availability, warehouse location, and logistics conditions, we will select the most suitable shipping carrier for your order.

Our shipping partners may include:

  • UPS

  • FedEx

  • DHL

  • DPD

  • Other reliable international logistics providers

To improve delivery efficiency and ensure the best possible service, we reserve the right to select or change shipping carriers when necessary.

3. Order Processing Time

After your order has been successfully submitted and verified, we generally process orders within the following timeframe:

Service Estimated Time
Order Processing 3–5 Business Days
Warehouse Operating Hours Monday–Friday (excluding public holidays)

During promotional campaigns, holidays, or periods of high order volume, processing times may be extended.

We will make every reasonable effort to process and ship your order as quickly as possible.

4. Estimated Delivery Time

After your order has been shipped, the estimated delivery schedule is:

Service Estimated Time
Transit Time 5–8 Business Days
Total Estimated Delivery Time Approximately 8–13 Business Days
Shipping Cost Free

Please note that delivery times are estimates only and may vary depending on:

  • Shipping destination

  • Transportation schedules

  • Customs clearance procedures

  • Weather conditions

  • Public holidays

  • Local courier operations

  • Force majeure events

5. Order Tracking

Once your order has been shipped, we will send you a shipping confirmation email containing:

  • Shipment confirmation

  • Tracking number

  • Tracking instructions (where available)

Tracking information is usually updated within 24–72 hours after shipment.

If tracking information is unavailable after this period, please contact us and we will assist you in checking the status of your shipment.

6. Shipping Delays

While we make every effort to deliver orders within the estimated timeframe, unexpected delays may occur due to circumstances beyond our control, including:

  • High shipping volumes

  • Holiday seasons or promotional events

  • Customs inspections

  • Severe weather conditions

  • Local delivery disruptions

  • Carrier operational adjustments

  • Force majeure events

If your order has not arrived within the expected delivery period, please contact us. We will work with the shipping carrier to investigate and resolve the issue as quickly as possible.

7. Order Changes and Cancellations

Before Shipment

If your order has not entered the shipping process, you may contact us to request:

  • Shipping address changes

  • Contact information updates

  • Order information modifications

  • Order cancellation

We will do our best to accommodate your request; however, we cannot guarantee that changes can be made once order processing has started.

After Shipment

Once an order has been shipped, it generally cannot be modified or canceled.

If a package is returned due to refusal of delivery, incorrect shipping information, or failure to receive the package, any applicable shipping or return costs may be deducted from your refund where permitted by applicable laws.

8. Customs Duties and Import Taxes

Customs regulations vary depending on the destination country and region.

Depending on your local regulations, you may be responsible for:

  • Import duties

  • Value Added Tax (VAT)

  • Customs clearance fees

  • Other government-imposed charges

These fees are determined by local customs authorities and, where applicable, are the responsibility of the recipient.

We recommend reviewing your country's import regulations before placing an order.

9. Shipping Issues

Please contact us as soon as possible if you experience any of the following situations:

  • Tracking information has not been updated for an extended period

  • You are unable to track your shipment

  • Your package is lost during transportation

  • Your package arrives damaged

  • You receive an incorrect product

  • Your order has not arrived after the estimated delivery period

To help us investigate and resolve the issue efficiently, please provide:

  • Order number

  • Recipient name

  • Email address used for the order

  • Tracking number (if available)

  • Photos of the package or product (if applicable)

We will communicate with the relevant shipping provider and provide an appropriate solution based on the circumstances.

10. Contact Us

If you have any questions regarding shipping, delivery times, tracking information, or other shipping-related matters, please contact us:

Customer Support

📧 a01096357248@gmail.com

We will respond to your inquiry as soon as reasonably possible and provide the necessary assistance.

Thank you for choosing our store.