Szállítási szabályzat

Shipping Policy

Thank you for choosing our products. We are committed to providing safe, reliable, and efficient shipping services to ensure that your order arrives smoothly and on time.

Please review this Shipping Policy to understand our order processing procedures, shipping methods, estimated delivery times, and related information.

1. Shipping Destinations

We currently provide shipping services to the following European countries and regions:

  • Germany

  • Austria

  • Italy

  • Spain

  • Portugal

  • Poland

  • Czech Republic

  • Slovakia

  • Slovenia

  • Croatia

  • Greece

  • Romania

  • Bulgaria

  • Estonia

  • Latvia

  • Lithuania

If your country or region is not listed above, please contact us before placing your order to confirm whether shipping is available.

2. Shipping Fees and Carriers

We currently offer Free Standard Shipping to all supported destinations listed above.

Based on your shipping address, inventory availability, and logistics conditions, we will select the most suitable shipping carrier for your order.

Our shipping partners may include:

  • UPS

  • FedEx

  • DHL

  • DPD

  • Other reliable international logistics providers

To improve delivery efficiency and service quality, we reserve the right to select or change shipping carriers when necessary.

3. Order Processing Time

After your order has been successfully placed and verified, we generally process orders within the following timeframe:

Service Estimated Time
Order Processing 3–5 Business Days
Warehouse Operation Monday–Friday (excluding public holidays)

During promotional periods, holidays, or times of increased order volume, processing times may be slightly extended.

We will make every effort to process and ship your order as quickly as possible.

4. Estimated Delivery Time

After your order has been shipped, the estimated delivery schedule is:

Service Estimated Time
Transit Time 5–8 Business Days
Total Estimated Delivery Time Approximately 8–13 Business Days
Shipping Fee Free

Please note that delivery estimates are for reference only. Actual delivery times may vary depending on:

  • Shipping destination

  • Transportation schedules

  • Customs clearance procedures

  • Weather conditions

  • Public holidays

  • Local courier operations

  • Force majeure events

5. Order Tracking

Once your order has been shipped, we will send you a shipping confirmation email containing:

  • Shipment confirmation

  • Tracking number

  • Tracking instructions (where available)

Tracking information is usually updated within 24–72 hours after shipment.

If tracking information is unavailable after this period, please contact us and we will assist you in checking your shipment status.

6. Shipping Delays

Although we work hard to ensure timely delivery, unexpected delays may occur due to factors beyond our control, including:

  • High shipping volumes

  • Holiday seasons or promotional events

  • Customs inspections

  • Severe weather conditions

  • Local delivery interruptions

  • Carrier operational changes

  • Force majeure events

If your order has not arrived within the estimated delivery timeframe, please contact us. We will cooperate with the shipping carrier to investigate and resolve the issue.

7. Order Changes and Cancellations

Before Shipment

If your order has not entered the shipping process, you may contact us to request:

  • Shipping address changes

  • Contact information updates

  • Order information modifications

  • Order cancellation

We will try our best to assist you, but we cannot guarantee that changes can be made after order processing has started.

After Shipment

Once your order has been shipped, it generally cannot be modified or canceled.

If a package is returned due to refusal of delivery, incorrect shipping information, or failure to receive the package, any applicable shipping or return costs may be deducted from the refund amount where permitted.

8. Customs Duties and Import Taxes

Customs policies vary between countries and regions.

Depending on your local regulations, you may be responsible for:

  • Import duties

  • Value Added Tax (VAT)

  • Customs clearance fees

  • Other government-required charges

These fees are determined by local customs authorities and, where applicable, are the responsibility of the recipient.

We recommend checking your country's import regulations before placing an order.

9. Shipping Issues

Please contact us promptly if you experience any of the following issues:

  • Tracking information has not updated for an extended period

  • Unable to track your shipment

  • Package lost during transportation

  • Package damaged upon arrival

  • Incorrect product received

  • Order not received after the estimated delivery period

To help us investigate efficiently, please provide:

  • Order number

  • Recipient name

  • Email address used for the order

  • Tracking number (if available)

  • Photos of the package or product (if applicable)

We will communicate with the relevant shipping provider and provide an appropriate solution based on the situation.

10. Contact Us

If you have any questions regarding shipping, delivery times, tracking information, or other shipping-related matters, please contact us:

Customer Support

📧 a01096357248@gmail.com

We will respond to your inquiry as soon as reasonably possible and provide assistance.

Thank you for choosing our store.